Our Promise To You
As a client of StoneTex, we want you to know that you have the right to expect the following standards from us…
- You will receive professional, yet friendly, courteous and totally excellent service. You will be respected as a person and never taken for granted.
- You’ll find us honest, truthful and up-front with you at all times. Only services and products that will benefit you greatly, will ever be recommended.
- Your perception of our performance is always the reality.
- Your investment in our services and products will always be rewarded with exceptional quality and workmanship that will add significantly to your environment.
- You’ll never be at risk on any investment with StoneTex.
- You’ll rarely find our services to be the cheapest on the market. You will however, always get the best quality and value to give you real benefits.
- Your communication with us will be acknowledged as a matter of urgency and definitely before the end of the next working day.
- We will communicate with you frequently as we build a win-win and long-term partnership to help keep your environment a clean and healthy environment.
- Every Team Member at StoneTex has the authority and ability to make decisions for you, on the spot, with-out the need for referral.
- As you refer your friends, family and/or work colleagues to StoneTex, you are assured they will also receive Our Full Commitment, so you can feel confident about referring us.
- Your feedback is critical to our continual ongoing improvements. If we make a mistake please tell us (but, please give us praise when we do well). Your ideas, comments and suggestions are always wanted by our Team. We want to set the standard, but if we do make a mistake you can be assured we’ll learn from it and correct quickly.
- By no means are these the only standards you are entitled to measure us by … in fact, as we push the leading edge of our industry, you will find we’ll add more standards to give you the best service and best information possible.